Privacy Policy

Last Updated: 8/12/2025

Welcome to Dr Dona Psychology Clinic (“we,” “our,” “the Clinic”). Your privacy is extremely important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or contact our clinic.

By using this website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information You Provide Directly

• Name 
• Email address 
• Phone number 
• Any information submitted through our contact forms or appointment requests 

b. Automatically Collected Information

When you visit our website, we may collect:

• IP address 
• Device information 
• Browser type 
• Pages visited 
• Cookies and similar tracking technologies (e.g., for Google Analytics and Meta Pixel) 

No clinical or medical information is collected through the website.

2. How We Use Your Information

We use the information collected for the following purposes:

• To respond to inquiries or appointment requests 
• To provide customer support 
• To improve website performance and user experience 
• To analyse website traffic and marketing performance (Google Analytics, Google Tag Manager, Meta Pixel) 
• To comply with UAE legal, regulatory, and licensing requirements when applicable 

We do not sell or share your personal information with third parties for marketing purposes.

3. Cookies and Tracking Technologies

We use cookies, Google Analytics, Google Tag Manager, and Meta Pixel to understand how visitors use our site and to improve our marketing performance.

You may disable cookies in your browser settings if you prefer.

4. How We Store and Protect Your Data

We take confidentiality and data protection seriously. Your information is stored securely and protected by technical and administrative safeguards.

For therapy services, any clinical information is handled through our secure, DHA/NABIDH-aligned electronic medical record system—not through this website.

5. Sharing of Information

We may share your information only in the following situations:

• With trusted service providers (e.g., website hosting, analytics tools) who are required to protect your data 
• If required by UAE law, DHA, or regulatory authorities 
• To protect the rights, safety, or security of the clinic, our clients, or the public 

We do not share your information with third parties for advertising lists or external sales.

6. Links to External Websites

Our website may contain links to other sites. We are not responsible for the privacy practices or content of those external websites.

7. Your Rights

Depending on UAE regulations and applicable data protection laws, you may request:

• Access to your personal information 
• Correction of inaccurate information 
• Deletion of your personal data (when legally permitted) 

Requests can be made by contacting us at: info@drdonaclinic.com

8. Children's Privacy

We do not knowingly collect personal information from individuals under 18 through the website. All clinical information for minors is handled directly through our clinic and with parental consent.

9. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. The “Last Updated” date will always reflect the most recent version.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at:

Dr Dona Psychology Clinic FZCO Email: info@drdonaclinic.comPhone: 04 572 8281 Address: 502, Saba Tower 1, Cluster E, JLT, Dubai, United Arab Emirates