Terms And conditions

Last Updated: 8/12/2025

Welcome to the website of Dr Dona Psychology Clinic (“the Clinic,” “we,” “us”).
By accessing or using this website, you agree to these Terms & Conditions.
If you do not agree, please discontinue use.

1. General Information

This website provides general information about our psychology services, clinicians, and clinic operations.
The content on this website is for informational and educational purposes only and should not be considered medical, psychological, or therapeutic advice.

Nothing on this website creates a therapist–client relationship.

2. No Medical or Emergency Advice

• The website does not offer medical, psychiatric, psychological, or      crisis advice.
• Do not rely on this website for diagnosis or treatment.
• If you are experiencing an emergency or crisis, please contact local emergency services immediately.

3. Appointment Requests

Submitting a form or contacting us through the website does not guarantee an appointment.
Appointments are confirmed only once the clinic contacts you and schedules a session.

We reserve the right to decline or reschedule appointments when necessary.

4. Fees, Payments & Insurance

• Fees for psychological services may change without prior notice.
• Payment is due at the time of the session unless otherwise agreed.
• Insurance acceptance depends on the client's policy and provider coverage.
• Submitting an insurance claim does not guarantee approval or reimbursement.

Any refunds or cancellations follow our clinic’s Cancellation & Refund Policy.

5. Client Responsibilities

Clients agree to:

• Provide accurate personal information
• Arrive on time for appointments
• Use the website responsibly and lawfully
• Not submit inappropriate, harmful, or offensive content

6. Intellectual Property

All text, images, branding, graphics, and other materials on this website are the intellectual property of Dr Dona Psychology Clinic unless otherwise stated.

You may not copy, reproduce, or distribute any website content without written permission.

7. Website Analytics, Cookies & Tracking

Our website uses cookies, Google Analytics, Google Tag Manager, Meta Pixel, and similar technologies to improve performance and track usage.
By using this website, you consent to our use of these technologies as described in our Privacy Policy.

8. Third-Party Links

This website may contain links to external websites for convenience.
We do not control or endorse these external sites and are not responsible for their content, privacy practices, or accuracy.

9. Limitation of Liability

To the fullest extent permitted by UAE law:

• We are not liable for any loss, damages, or injuries resulting from your use of the website.
• We do not guarantee uninterrupted or error-free website performance.
• We are not responsible for viruses, technical issues, or unauthorized access that may occur.

Your use of the website is at your own risk.

10. Changes to Terms

We may update these Terms & Conditions periodically.
The “Last Updated” date will reflect the most recent version.
Continued use of the website means you accept any updated terms.

11. Governing Law

These Terms & Conditions are governed by the laws and regulations of the United Arab Emirates, including Dubai Healthcare Authority (DHA) guidelines where applicable.

Any disputes shall be resolved under UAE jurisdiction.

12. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Dr Dona Psychology Clinic FZCO
Email: info@drdonaclinic.com
Phone: 04 572 8281 

Address: 502, Saba Tower 1, Cluster E, JLT, Dubai, United Arab Emirates